Refund Policy

Our Commitment to Satisfaction

Summary of Refund Policy

Full refunds available within 14 days of purchase if no work has begun
Partial refunds available after work has started (see details below)
No refunds after final delivery is accepted
Refund requests must be submitted in writing
Processing time: 5-7 business days after approval

Detailed Refund Process

Requesting a Refund

To request a refund, please email us at novadevpro@outlook.com with the following information:

Your full name and contact information
Original purchase receipt or transaction ID
Reason for your refund request
Any supporting documentation

Eligibility Assessment

Our team will review your request within 3 business days to determine eligibility:

Refund Type	Time Since Purchase	Work Status	Refund Amount
Full Refund	Within 14 days	No work started	100%
Partial Refund	Within 14 days	Work in progress	Up to 70% (adjusted for work completed)
Partial Refund	After 14 days	Work in progress	Up to 50% (adjusted for work completed)
No Refund	Any time	Final delivery accepted	0%

Processing Your Refund

Approved refunds will be processed through the original payment method within 5-7 business days.

Digital services refunds will typically appear in your account within:

PayPal: 1-3 business days
Credit/Debit Cards: 3-10 business days (depends on your bank)
Bank Transfers: 5-14 business days

Non-Refundable Circumstances

Please note that we cannot issue refunds in the following cases:

After final files have been delivered and accepted by the client
For any third-party expenses we've already incurred (domain registration, hosting, etc.)
If the client changes their mind about the project after work has been completed
For custom coding or features that were specifically requested
If the refund request is made more than 60 days after purchase

Dispute Resolution

We strive to resolve all issues amicably. If you're unsatisfied with our services, please contact us before initiating a chargeback. Chargebacks may result in permanent account suspension.

For disputes that cannot be resolved directly, both parties agree to binding arbitration as outlined in our Terms of Service

Need Help with a Refund?

Our support team is happy to assist with any questions about our refund policy.

Contact Support